Whitehouse Suites is an independently owned hotel committed to ensuring that every guest is treated to a comfortable, hassle-free experience with every stay. One of the ways we deliver on this goal is with straightforward communication of our policies and procedures so you know exactly what to expect during your stay.
To help everything go more smoothly, we’ve put together this helpful guide explaining everything you need to know about renting with us. Please take a moment to look it over and contact a member of our friendly staff if you have any questions. We’ll be happy to help however we can.
Quick Reference Guide to Whitehouse Suites Policies and Procedures
Smoking is prohibited in all guest suites.
Office hours are from 7am until 11pm daily.
Arriving guests are welcome to check in any time after 3pm.
Check-out timeis at 11am.
Reservations must be canceled before 6pm local time on the date of arrival.
No-show fee, equal to the quoted rate plus tax for one night, is applied to all outstanding reservations after 6pm. (Charged to the credit card used to guarantee the reservation.)
Payment for the entire stay must be received at check-in. (Every 7 days for weekly stay.)
Guests paying cash are required to leave a $100 security deposit with the front desk. (See details below.)
We do not accept pets.
Service animals must be declared upon check-in to avoid confusion. (Limit: 2 per room.)
Children 17 and under stay free when occupying a room with an adult.
Extended Stay Information:
Weekly rate is only available to guests paying for an entire week at one time.
Payment per week is due every 7 days starting on the day you first arrive.
Guests staying 8 or more days will receive a complimentary full service cleaning once a week.
Additional housekeeping service can be purchased for a nominal fee. (See details below)
We’re just as committed to providing you with a fresh, clean room as we are to protecting our environment so all of us can have healthier lives. We balance these goals with a common sense approach to housekeeping that helps us to conserve our natural resources while still giving you everything you need. We appreciate your cooperation in helping us achieve this.
Fresh towels and linens are availablein the office during business hours should you need them.
A complimentary full service cleaning will be available to you every week starting on the 8th day of your stay.
Additional cleanings can be purchased for a small fee of $10 per full service, or $5 per refresh service.
Full service cleaning includes: Fresh towels and linens, trash removal, bathroom and kitchen cleaning (not including dishes), replenishing toiletries, dusting, and vacuuming.
Refresh service includes: Fresh towels, trash removal, replenishing toiletries, and making the bed with existing linens.
Cash Payment Policy:
$100 security deposit is required per stay for each room and must also be paid in cash, in addition to the stay total, at check-in.
Deposit will be used to cover any incidental charges or damages to the room that may occur during your stay.
Full refund of the security deposit is available at check-out only if no outstanding incidental or damage charges are incurred.
Partial refund of the security deposit may be available if any portion of it is not needed to cover incidental or damage charges.
Refunds over $100 will be sent via a check in the mail within 14 days of departure.
Room will be inspected upon check-out to ensure no damage has occurred.
Additional payment will be required if damage to the room exceeds $100.
A receipt will be provided both when the deposit is paid at check-in and again when it is refunded at check-out.
Advance Purchase Reservation Policy:
Advance Purchase rates are only available to guests who reserve and pay for their stay at least 7 days in advance.
Advance Purchase reservations may not be canceled.
Reservations paid forunder the advanced purchase deal are not refundable for any reason.